O9 bat's Privacy Policy — Keeping Your Data Safe

Welcome to o9 bat. This Privacy Policy ("Policy") explains what personal information we collect when you use our website and mobile app, how we use it, and how we keep it secure.

By using our platform, you agree to this Privacy Policy. If you do not agree with it, please refrain from using our services.

This policy is o9 bat's Terms & Conditions should be read alongside this document. Together, both documents provide a complete picture of how our service operates.

O9 bat collects your information in several ways. A detailed breakdown is provided below.

• Information provided directly by you at the time of registration is collected.
• Certain technical information is collected automatically while you use the platform.
• A copy of your national ID or passport may be requested for KYC verification.
• Limited transaction-related data is received from payment gateways.

All collected data is used strictly for specified, legitimate purposes. We never use your information unnecessarily.

• Account Management: To handle registration, login, and account security.
• Service Delivery: To enable gameplay, and to process deposits and withdrawals.
• Contact: For important updates, transaction confirmations, and customer support.
• Security: To detect and prevent fraud, and to monitor suspicious activity.
• Legal Obligations: To comply with regulatory requirements and follow KYC/AML procedures.
• Responsible Gaming: To detect unusual betting patterns or signs of potential addiction and provide timely support.
• Service Improvement: To analyze and improve your gaming experience, making it smoother and more enjoyable.
• Promotional Communications: Only used to send you promotions and offers when you have given your consent.

Under o9 bat's Privacy Policy, information is shared with third parties only in limited and specific circumstances.

• Payment Providers: Mobile banking partners such as bKash, Nagad, and Rocket — solely for processing transactions.
• Technology Service Providers: Hosting, cloud storage, and security partners — bound by contractual confidentiality obligations.
• Regulatory Authorities: Information may be disclosed under legal obligation or court order.
• Fraud Investigation Agencies: For AML or cybercrime investigation purposes.

O9 bat uses cookies and similar technologies on its website and app to enhance your browsing experience.

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Preference Cookies: Used to remember your language, theme, and game preferences.
• Analytics Cookies: Helps us understand which parts of the site are used most — data is collected anonymously.
• Marketing Cookies: Only active with your consent, and used to show you relevant offers.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

O9 bat uses industry-leading security technology to protect your personal information. Our layers of protection are detailed below.

• All Data Transmissions 256-bit SSL/TLS Encryptionsecured by
• Sensitive Data Stored on Server with AES-256 encryption is retained.
• Passwords are never stored in plain text — bcrypt hashing is used.
• For suspicious logins or activity Real-Time Alert System Active.
• Regular Third-Party Security Audits is managed.
• Data access is restricted to authorized personnel only — Role-Based Access Control use of technology.

Under o9 bat's Privacy Policy, you have the following rights regarding your personal information.

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your account and data under certain conditions.
• Right to Restrict Processing: You may request that the processing of your data be temporarily restricted in certain cases.
• Right to Data Portability: You can export your information in a portable, accessible format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

We retain your information only for as long as necessary. Once it is no longer needed, it is securely deleted.

• Active account data is retained for as long as the account remains open.
• Even after account closure, data may be retained for up to 5 years where required by law.
• Financial transaction records are retained for a specified period in accordance with regulatory requirements.
• Once marketing consent is withdrawn, that data is deleted immediately.
• Once the retention period ends, data is securely destroyed or anonymized.

O9 bat is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is carried out at registration. Accounts cannot be created for users under 18.
• If we suspect that a minor's information has been collected, the account will be closed and the data deleted.
• Parents who have concerns are welcome to contact us.

O9 bat may update this Privacy Policy as needed. We will notify you of any changes.

• Notice will be given via your registered email or on the platform prior to any significant changes.
• The date of any update will always be shown at the top of this page.
• Continued use of the platform after any changes will be taken as acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.